If you want broadband, you will need an active phone line, but not every house or flat is set up with one already. In those cases, you will need to get a new line installed.
Fortunately, broadband and phone providers can arrange a visit from an engineer when you switch to one of their packages. And while we can’t say getting them to put a new line in is entirely hassle-free – you’ll need to find a mutually agreeable time for a visit, and there may be some disruption to your feng shui – overall, it’s very easy to sort out.
You will probably be charged for installing a new line – though how much you have to pay will depend on the provider you’ve chosen to go. Ordering online will often get you a significant discount or even free installation in some cases.
How to get a new line installed
1) Compare deals in your area to find a broadband or phone deal that suits you – You can do this via our handy comparison tool or by entering your postcode into the tasteful green box on the right-hand side of the screen (if you’re using a desktop computer).
2) Sign up for a broadband or calls package – If you need a new line installed, you can arrange a time for an engineer to visit and set everything up for you. Providers won’t make you wait a long time – typically, you’re looking at no more than 15 working days’ wait, though it’s often much faster.
If your availability is limited, you may have a longer wait, but you should not be without the line for too long – it’s in the provider’s interests to get you up and running as soon as possible, after all.
3) Tidy up the house a bit if you need to – The engineer may need some room to connect everything up. Making sure the room’s nice and clutter-free can speed things up, as it will help him or her get around easier. Also, be ready to move furniture if you need to.
4) Make sure you are at home at the agreed time – It can be a hassle to rearrange an engineer visit, and you may be charged a missed appointment fee if you’re not around at the agreed time. So make sure you are! Be prepared to hang around if you can, since it’s possible that an engineer could be late – busy roads, or other jobs running on, can delay things, for example.
Getting a second line installed
If you want a second phone line put in, your provider should be able to accommodate you. Simply get in touch with them, and they will be able to contact you set up. You’ll have to pay for it, of course – BT charges £130 for a new line, for instance.
When do you need a new line?
You may need a new line if you’re moving into a new property or switching from a cable broadband provider like Virgin Media.
A little bit of backstory: most broadband providers in the UK share the same basic infrastructure built and maintained by BT’s Openreach division. If you switch to one of these companies, including BT, Sky, TalkTalk, EE, and Plusnet, you will need an active phone line.
That does not mean you’ll necessarily have to get one installed, though. Many properties have a phone line already – it just may have to be activated, which doesn’t need an engineer. Your provider will let you know if that’s the case when you sign up.
at&t phone line repair att down adapter for to ethernet adaptor app second a new australia internet without modem bt fault installation not working broadband and deals tv check postcode cord error checker cheap service cerb cat5 wiring diagram can you fax from wireless printer plug into an port by connector does nbn need dsl my house have filter dead on direct digital analog converter eircom ee eir echo elevator fed faulty windows 10 free sky hp getting installed in build google telstra godaddy get uk grasshopper how cable or i if has home much is rental voltage idea number but virgin media of jordans over meaning john lewis jobcentre opening times jet2 just jio online joining kinex kindle help keep occupied as crossword kohls payment kcom kentucky unemployment kfan kc faults kbc hours local ubereats support hookup landline lost iphone la gi lifeline language party numbers moving coming mental health another room magic jack medical entry point with connection nhs nurse now openreach optus optimum one multiple extensions old removal remove pip post office pots problem says pstn plusnet problems psychic business opportunity proximus reconnect report rightfax rogers replace cat6 static sample letter transfer ownership shoes test talktalk trap unlimited universal credit dubai uber underground verizon wifi what the was xfinity add customer cost xln activate yahoo yealink forbidden ip your been compromised youth allowance know tradition jordan’s via invalid mail zen zoom zesco điện thoại báo bàn hiện 100 ft 1fl 1mb 10m 101 111 jobs 1 2 1fb 24 hour vet 2nd routers wire doctor 24/7 cell plans 3 way splitter beeps 36 crazyfists felt through lyrics 3m connectors 4 $35 single discount included 4g vs 6 color code 48v pin prong 50 50′ foot 5g 50v 5 $55 5m extension 670 score 676 busy conductor 60 cycle hum 626 608 75 702 700 club prayer 724 760 706 781 773 707 8 8×8 unregistered 811 800 893a dual module 860 866 94 wip 98 sports hub 900 911 lines 92 97 only 93 7 90s machine same cheapest book pick up bridge blue circle it box bill bell screen broken call saying will be disconnected chat 2019 companies crisis car insurance date directory engaged existing phone/fax sharing device walmart carnival cruise fixed games play while waiting goes straight green guy fix grounded ghost healthline helpline hmrc agent hard use hook open power yellow me hotspot kaise keeps kuat tarik displaying key offline kt services message metro pcs national anti ragging norwegian stena bottom books priceline disney outline price philippines out pay phonepe pink quiet quality quest quote qvc order testimonial landlord provide qld rescue ios rings then once android county road twice tel isn’t all phones are hung system us apk why và output red apple watch icon xiaomi top require thin case xr set yang there zim zte steamship twilight zone episode grave zara s-line s audi holder a3 a1 v traralgon melbourne booking shepparton wangaratta bendigo philips linea design cordless bairnsdale ballarat a4 11 pro command best sprint plan switch panasonic light $100 vtech voip 1070 – 4-line unresponsive turns off after replacement lineup recording drop vertical white battery 0 plus across cisco 7962 8500 8600 8610 contest request star jamn hot rock 993 2-line manual 950 east suite g clear art amperage always activation amplifier at booster beeping breaking cover block crackling coupler drawing near definition extender engineer ends tone pole elderly game assistant gauge grounding gone going sound effect generator when rains headset hacked depot hanging issues speed sydney perth junction joiner jammed dropping cutting ringing keystone knocked kmart left lookup low location lowes lightning protector lead lan router malaysia map meme maintenance monitoring monthly master socket noise tester networking connected outage outlet operator offers provider pinout patch panel polarity packages queue quotes quit poor rj11 kit recorder rj45 surge simulator splice status synonym type usb technician trail upgrade unavailable charger using volunteer regulator colors wall plate x xlr xbox 360 line-x y black yard adding shock zed bias zero wires 211 25ft 216 202 289 281 311 312 303 313 5mm 30m 401 407 delr km 5v 50m 571 513 585 510 561 502 602 601 647 604 connecting 66 610 714 705 703 757 709 716 814 802 805 813 904 949 970 916 calling emergency 909