Instructions to fix common errors with True Wireless headphones

Have you ever had problems with your beloved True Wireless headphones? Are you confused because your headset only works in one ear? Do not rush to bring the headset for warranty or repair because it is very likely that you will lose money if you do not bring it to the right place.

We will tell you the simplest and most effective ways to bring your True Wireless headphones back to normal.

1. Your phone, the computer cannot connect to the headset?

Many people who are new to using Bluetooth devices encounter this basic error. Please understand, the Bluetooth headset will remember the old connection by itself, and if you want to connect a new device, reset the connection on the headset.

Depending on the manufacturer, the method of resetting the connection will be different; here are some of the most common ways:

Step 1: Turn off the Bluetooth of all devices that have been connected to your headset within a 20m radius.

Step 2 :

Method 1:

– You will have to wait for about 5-10 seconds (sometimes immediately), the status light on the headset will flash to indicate that you can connect to it.

– All that remains is to open Bluetooth and connect

Method 2:

– If your headset has a physical power key. Please refer to the reset method in Step 4, the instructions to fix the error of not hearing one ear below.

Method 3:

– If your headset only has touch keys. Would you please put the headset in the charging case?

– Wait for the charging indicator light to light up, lift two headphones out simultaneously.

– Detect and reconnect

2. Does your headset only work and connect to one ear?

Do not panic, first try to open the product manual to see if there is any information. Next, follow the steps below.

Step 1: Put both sides of your headphones in the charging box.

Step 2: Remove the old connection of the headset on your phone.

Remove the connection by going into Bluetooth settings, selecting the name of the faulty headset, and removing/forgetting the device.

Note: If you use two phones, make sure that both phones are disconnected from the headset.

Step 3: Turn off Bluetooth on your phone.

Step 4: Factory Reset / Clear Pairing on both earphones

For each manufacturer, the method of factory reset / Clear Pairing list is different. Here are a few of the most common.

For headphones with a physical power button.

– Press and hold the power button to turn both ears into full power-off mode.

– After both ears are off, release your hand from the standby button for about 3 seconds.

– Work with the right ear first. Press and hold the power button, but the time is longer, about 7-10s continuously. Then to the left ear.

Please pay attention to the status light on your headset; when it changes color strangely, like from red/blue to blinking continuously, from red/blue to purple, from white to red, from blue to green, then it means you have successfully reset.

– Put the two ears back into the charging case.

For those touch button headsets.

– What you need to do is make sure all steps 1 to 3 have been done correctly

Step 5: Take the right ear to the front, the left ear to the back. Wait about 5 seconds for the two ears to receive each other.

Step 6: Connect the phone to the headset and enjoy.

Note: If you follow the above steps correctly and still have one ear without music, repeat the above steps, but in steps 4 and 5, you should prioritize doing the left ear first.

Some headset models will have a special reset/clear pairing list method. Remember to read the user manual carefully or look it up on the manufacturer’s homepage, the Product Support section.

3. Do you have a connection problem, unstable?

You stay calm, not sure if your headset is a defective product. The ability to transmit signals depends on many factors such as source, environmental conditions. Ensure the following for the most stable connection:

– Your phone, the tablet supports Bluetooth 5.0

Your phone or computer does not turn on many heavy tasks simultaneously because it will affect sending of Bluetooth signals.

– The environment you use the headset does not have many strong radio wave sources, affecting Bluetooth waves.

Some SONY headsets come with support software that will allow you to minimize this phenomenon with settings.

– Priority on Sound Quality: you will have to accept that sometimes the signal will be interrupted when you are far away from the source.

– Priority on Stable Connection: Increase stability but reduce the detail of the track a bit.

4. Voice and image don’t match?

That is a common phenomenon due to the delay of the Bluetooth connection. That is not a bug, but there are ways to reduce it.

Most recently launched True Wireless headsets are equipped with the latest Bluetooth 5.0 standard, significantly reducing latency and increasing connection stability.

Suppose you use a transmitter, such as a phone. Make sure your phone also supports Bluetooth 5.0.

5. How to test the battery?

Most True Wireless headphones today have a battery indicator as soon as you connect the headset. The battery indicator may be a small icon next to the headset on your phone if you have an iPhone. With Android phones, you may have to go into Bluetooth settings to check.