The Amazon Logistics network is made up of independent third-party logistics providers. These providers utilize an assortment of vehicles, including vans, motorcycles, bicycles, and in some cases, delivery by foot. There are requirements to manage these providers upon sign-up (setting insurance, licensing.), and Amazon’s software works the whole process from pickup to delivery. The service operates from 8 am to 8 pm every day of the week.
Orders are managed and tracked via Amazon’s central platform that supports typical carriers (such as FedEx and USPS), Amazon’s Transportation Services, and the third-party Amazon Logistics providers. One unique feature that has been added solely for packages shipped via Amazon’s delivery services is a real-time map-based tracker which allows you to view the carrier’s progress to delivery directly.
Third-party Amazon Logistics carriers utilize Amazon’s Flex software to manage their deliveries. This software is similar to Uber or Doordash and a major leader in enabling the gig economy. There are four delivery options to which carriers respond, with Amazon Logistics and Prime Now being the two most relevant to Marketplace sellers. The other two options include Amazon Fresh for grocery delivery and Amazon Restaurants for food takeout delivery. Delivery and tracking options vary among these options, so let us dive into the best practices to get you started.
– Help Your Customers Make the Most of This Service
– Take an Active Role in Managing Shipping Issues and Feedback
– Stay up to date on the Latest Logistics Offerings to All Regions You Ship
Advantage of Amazon Logistics for Third-Party Sellers
Still, there are advantages to Amazon Logistics. It allows you to take advantage of Amazon’s cutting-edge programs like Lockers, Fresh, Flex, and Prime Air, and it gives you the chance to offer expedited, same-day, and even two-hour shipping in certain geographic areas.
Amazon Logistics can also offer an advantage in high shipping volume when services like USPS are backed up and bogged down.
A disadvantage of Amazon Logistics for Third-Party Sellers
For one, late or mishandled deliveries can impact a seller’s feedback score. Not only does this score play a role in whether customers decide to buy from that seller or not, but it can also influence the merchant’s ability to win the buy box – a crucial placement when multiple sellers offer the same product.
Sellers also have no control of Amazon Logistics. They can not pick and choose which providers they want to use – even if they have been burned by one before.
The entire logistics chain is operated without seller input, putting their shipments and their reputation on the line. The self option fulfills orders still on the table (giving you full control of every step), which can be pretty frustrating for many sellers.
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