The Brother HL-L2370DW is a pretty dependable mono chrom e laser printer-but like any printer, it has its little quirks. Whether your unit won’t print, it keeps going offline, or you’re seeing some kind of drum error, this guide sort of covers the usual problems and what to do to get things working again, fast.
Brother HL-L2370DW Won’t Print – How to Fix
A printer that straight up refuses to print is the most annoying thing. Before you blame the hardware failure run through these steps, in order.
1. Check Printer Status & Print Queue
The most common reason a Brother HL-L2370DW won’t print is a stuck print queue or the printer being set to “Offline” in Windows.
On Windows do this
- Open Settings -> Bluetooth & devices -> Printers & scanners
- Tap or click on your Brother HL-L2370DW, (or just the exact device name)
- Choose Open print queue (it may take a sec to load)
- If you notice jobs just sitting there, right-click each stuck one and go with Cancel
- Look at the menu bar, if you see “Use Printer Offline” and it is checked, uncheck that option.
On Mac:
- Go to System Settings → Printers & Scanners
- Click your printer, then select Open Print Queue
- Get rid of any paused or stalled documents
- If the queue seems paused, click Resume
Glance at the printer control panel too. If the Error or Attention LED is blinking, the printer could be kind of waiting for a paper or toner state, before it actually will accept any new work.
2. Reinstall the Printer Driver
Corrupted or kinda outdated drivers are often the thing behind the HL-L2370DW not printing, even when the queue seems totally clear.
Step 1 — Remove the existing driver (properly)
- Windows: go and open Control Panel → Programs → Uninstall a program, then find Brother HL-L2370DW and remove it from there. After that, head over to Settings → Printers & scanners, remove the printer as well, then restart your PC.
- Mac: head to System Settings → Printers & Scanners, pick the printer and then tap the minus (–) button to delete it.
Step 2 — Get the newest driver
Go to the official Brother support page, support.brother.com then search for “HL-L2370DW” and after that, select your OS (if you can) and download the Full Driver and Software Package, should work just fine.
Step 3 — Install it again and re-add the printer
Run the installer and just follow what appears on the screen. When it prompts you, choose if you are using a USB connection or WiFi, and finish the whole setup.
Tip: after the reinstall, print a sample page from the driver settings before you attempt the actual document.
3. Check that USB or WiFi connection
The HL-L2370DW can do wireless printing and also USB, so when prints fail it is often the connection that is doing the damage, not the printer itself, really.
If you are using USB:
- Try another USB port on your computer
- Try a different USB cable. Honestly cables fail more often than you’d think.
- Skip USB hubs, connect it straight to the computer, no detours
If you’re using WiFi:
- Make sure the printer is on the same network as your computer, and that it’s only running on 2.4 GHz . The HL-L2370DW doesn’t handle 5 GHz , so you really shouldn’t anticipate it working on that particular band either.
- Print a Network Configuration Report: hold the Go button for 10 seconds, so it prints a status page with the current IP address.
- If the IP address shown is not in the same subnet as your network, then you’ll need to re-join WiFi for the printer (see the WiFi section a bit lower)
- In your operating system printer settings, double-check the printer port is set to the correct IP address
Printer Offline – How to put it back online
If Windows or Mac is showing your Brother HL-L2370DW as Offline, it is not always “broken equipment”. Mostly it means the computer lost its link to the printer, that’s it.
On Windows
- Go to Settings → Bluetooth & devices → Printers & scanners
- Click the HL-L2370DW , then open the Print queue
- Hit Printer in the menu bar , i mean top one
- If you see “Use Printer Offline” checked, click it so it’s NOT checked, the printer should pop back online like right away.
- If that still doesn’t fix it, right click the printer, pick “See what’s printing”, then also try Printer → Set As Default Printer
Restart the Print Spooler (Windows)
- Press Win + R, type services.msc , press Enter
- Find Print Spooler, right click → Restart
- Go back to Printers & scanners and check the status again
On Mac
- Go to System Settings → Printers & Scanners
- Remove the printer using the – button
- Add it again with the + button — Mac should re detect it and re-link the connection
If the printer keeps going offline most times it’s some IP address conflict like, you know, usually that. Try setting a static IP address in your router’s admin page so the printer always ends up with the same number. That way it doesn’t keep swapping around.
Paper Jam Troubleshooting
Paper jams on the HL-L2370DW are kinda common , but usually they’re pretty straightforward to clear if you know where to look.
Most likely jam locations:
- Input tray feed area — paper not picked up properly
- Inside the printer (fuser area) — paper got stuck mid-print
- Duplex unit — if you’re printing double-sided
How to clear a jam:
- Open the front cover (the large panel on the front) and remove the toner cartridge and drum unit together
- Look inside for any paper — pull it gently straight out toward you, never yank sideways
- Check the back of the printer — open the back cover to access the fuser area and look for any trailing paper
- Reinstall the drum/toner unit and close the cover
- Press Go to resume printing
Prevent future jams:
- Fan the paper a little before loading so the sheets don’t end up stuck to each other
- Don’t over fill the tray— the HL-L2370DW tray kind of holds up to 250 sheets, but if you load maybe around 200 or less you often notice less jams
- Use paper that matches the supported weight band, 60–105 g/m²
- Try not to use paper that’s damp, or a bit wrinkled, it’ll create problems pretty fast
So does the Brother HL-L2370DW scan or copy?
No, the Brother HL-L2370DW does not scan and it also does not copy. It’s a printer only arrangement. There’s no scan glass, no ADF ( automatic document feeder ) , and no real copy button. The HL-L2370DW kind of really focuses on one job printing.
If you need scanning or copying then you’ll want another Brother model. The Brother MFC line , like the MFC-L2710DW or MFC-L2750DW, are all in one machines sort of. They got scanning, copying, and faxing function too, plus that printing stuff and it’s like, basically the combined arrangement people use in the end.
Common confusion: Some users search “brother hl l2370dw how to copy” or “how to scan with HL-L2370DW.” The short answer: you can’t – it’s not built into this model.
How to Factory Reset the Brother HL-L2370DW
So,yeah there are two kinda reset options, one is like, only network stuff, and the other is basically a full do-over back to defaults . Just keep in mind the network reset clears WiFi settings only, while the factory reset nukes everything.
Network Reset (WiFi Settings Only)
Do this when you changed the router , or you just need to hook up to a different wireless network:
- Make sure the printer is on and kind of idle
- Press and hold the Go button for 10 seconds
- Let go when all LEDs light up ,at the same time (you’ll see it)
- The printer will wipe the network settings and then restart
After it finishes,the printer usually goes back into WiFi setup mode. Then use the Brother installer,or use the WPS button on the printer , to connect again.
Factory Reset (All Settings)
This brings the printer back to its original out of box state, kinda handy, if you’re selling it, or you’re trying to chase a stubborn issue that just wont quit:
- Turn off the printer
- Hold the Go button while turning the printer back on
- Keep holding until all four LEDs light up, then release
- The printer will reset, and restart
Note: This same method, also fits the Brother HL-2300D, and other similar devices in the HL-2300/2370 line, so the way you do it is basically identical.
Drum Error & Toner Error Fixes
If you’re running into a drum error (like the drum LED blinking or staying solid), a toner error, or the Replace Drum warning, check the dedicated guide here:
Brother HL-L2370DW Drum & Toner Error Guide — Full Fix
Quick recap of the common causes:
- Toner Low / Toner Empty: Replace it with a genuine (or compatible) TN-760 toner cartridge , or use TN-730 if you’re dealing with the starter type
- Replace Drum: The drum unit (DR-730) has reached its rated life, around ~12,000 pages, so you’ll need a new drum unit and then reset the drum counter
- Drum Error after new drum: Sometimes you have to manually reset the drum counter, by holding the Go button for a few seconds
WiFi Not Working
If your Brother HL-L2370DW won’t connect to WiFi, or the signal keeps dropping, take a look at our WiFi setup and troubleshooting guide, that’s made specifically for this model. Maybe it will actually stay put this time, even with those little hiccups.
Brother HL-L2370DW WiFi Setup & Troubleshooting – Full Guide
Quick checklist
- Just make sure you’re connecting to a 2.4 GHz network, not 5 GHz, because the 5 GHz band isn’t supported at all.
- Recheck the WiFi password or passphrase, and confirm it’s entered without any extra spaces, weird gaps, or stray characters, like none.
- If you can, try WPS: tap the WPS button on your router, then press and hold the WiFi button on the printer for about 2 seconds.
- Still acting odd, like it won’t behave? then do a network reset (see above), and reconnect again from the start, step by step totally over
FAQs
Q: Why does my Brother HL-L2370DW show as offline when it is, clearly on?
A: Usually it’s a changed I P address. If your router hands out a new address, your computer can’t find the printer anymore. You can fix it by giving the printer a static IP through your router, or remove the printer then add it again in your OS settings, most of the time that sorts it out.
Q: My HL-L2370DW prints out a blank page what is going wrong?
A: Most often it’s a toner issue. Pull out the toner cartridge, then sort of shake it side to side, lightly, so the toner redistributes . After that, slide it back in again. If you still get blank pages after that, well , the toner is most likely running out, and it probably needs a replacement cartridge.
Q: Can I use third party toner in the HL-L2370DW?
A: Yes. The printer uses TN-760 (high yield) or TN-730 (standard yield) cartridges, and a bunch of compatible third-party options work fine. Some cartridges can trigger a “Non-Genuine Toner” warning , you may just have to dismiss it.
Q: Does the HL-L2370DW work with Chromebooks?
A: Yep, it should. You can go with a Google Cloud Print alternative, or you can do direct WiFi printing, depends on what you prefer. The HL-L2370DW has IPP, meaning Internet Printing Protocol and ChromeOS can usually find it that way, then print straight to the printer without you installing some driver.
Q: How do I print a test page sort of thing on the Brother HL-L2370DW?
A: When the printer is kinda idle, press and keep holding the Go button for about 2 seconds. After that it should spit out a test or configuration sheet, the one showing firmware version , toner life, and also the network info.
Q: My printer prints real slow, is something wrong here?
A: First check if Quiet Mode is turned on, because it cuts the print speed so it makes less noise. Also, try 600 dpi which is basically the standard setting, that one is usually faster than HQ1200 mode. You can adjust both in the printer driver printing preferences, it’s not only a hardware thing.
Q: How do I connect the HL-L2370DW to a new router after I changed my WiFi?
A: I’d do a network reset first, hold Go for about 10 seconds. Then run the Brother wireless setup wizard from your computer, or use WPS if your router supports it, sometimes it just skips a bunch of steps.
Tech Reviewer & Product Analyst
Định Bia has spent over 10 years testing consumer electronics with a focus on smart technology. He work as a product advisor at Biareview where he helped customers find the right devices for their needs. He personally tests every product featured on this site using a consistent evaluation framework covering quality, durability, and value. All reviews are based on experience, not influenced by the manufacturer.