Amazon delivery by Scout autonomous delivery

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Like all delivery robots, this is a machine that has to work alongside humans, navigating in a way that does not irritate or endanger pedestrians. That means making way for children, pets, prams, and the elderly, but not letting this deference turn into indecisiveness.
It is a tricky balance to strike, as self-driving cars have demonstrated. Studies show that pedestrians, drivers, and cyclists are likely to take advantage of any overly cautious software design, bullying autonomous vehicles off the road.

While the robots can drive themselves around, which is the whole point of the project, to begin with, for the time being, they will be accompanied by an “Amazon Scout Ambassador.” These Amazon staffs are part diplomats, part research associates for the project, answering questions from people in the neighborhood and taking note of their reactions. Robots are not yet actually interacting with people too much daily, especially out in the world, so a key part of rolling them out is studying how people interact with them and thinking about how those interactions might be altered or improved.

A lot of thought went into the initial Scout design, both in terms of making sure it can survive the many miles it traverses during a day and in coming up with a design that looks and feels at once approachable but also somewhat bland. To evolve from novelty to standard neighborhood background scenery quickly.

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